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Holiday Inn Express and Suites Murfreesboro
Guest Service Agent
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,777 / year median in Tennessee
Job Description
Guest Service Agent Holiday Inn Express and Suites Murfreesboro Murfreesboro, TN Job Details Part-time | Full-time 21 hours ago Benefits Flexible schedule Qualifications Customer relationship building Phone communication Client rapport building Full Job Description Job Summary We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating positive guest experiences and maintaining the high standards of our hospitality services. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out processes. Manage reservations and provide information about hotel amenities, services, and local attractions. Handle guest inquiries and resolve any issues or complaints promptly and professionally. Maintain accurate records of guest interactions and transactions using phone systems and hotel management software. Collaborate with other hotel departments to ensure seamless guest experiences. Uphold high standards of cleanliness and organization at the front desk area. Provide support for phone etiquette, ensuring all calls are answered courteously and efficiently. Assist in promoting hotel services to enhance guest relations. Requirements Previous experience in front desk operations or hospitality is preferred. Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette and communication skills, both verbal and written. Familiarity with hotel management systems is a plus. Bilingual candidates are encouraged to apply to better serve our diverse clientele. Ability to work flexible hours, including weekends and holidays as needed. Strong interpersonal skills with an emphasis on building positive guest relations. Join our team as a Guest Service Agent, where your contributions will help create memorable experiences for our guests!