We are seeking a dependable and customer-focused Full-Time team member. This position is primarily scheduled for the 3:00 PM - 11:00 PM shift , but the selected candidate must be available to work day shifts when needed based on hotel operations and staffing needs. Weekend and holiday availability is required. The ideal candidate is reliable, flexible, and committed to providing excellent guest service and supporting the hotel team.

Job Title:

Guest Service Agent Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations. and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned.

Qualifications:

High school diploma or equivalent. Previous hotel-related experience preferred. Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays. You can add the following section to all of your job postings , either directly below the Position Overview or at the end of the posting under "Application Instructions." Application Requirements To be considered for employment, applicants must complete the entire employment application. Incomplete applications may not be considered for employment. Please ensure all sections of the application are completed, including: Personal Information Work Schedule / Preferences / Availability Education Employment History (including all previous employers, job duties, and dates of employment) Professional References Applications with missing or incomplete information may delay the hiring process or result in the application being removed from consideration. Econo Lodge Riverside is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

Brand:

EconoLodge Address:

2440 Parkway Pigeon Forge, TN - 37863

Property Description:

EPF - 2440

Parkway, Pigeon Forge, TN Property Number:

EPF