Job Summary:

The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for handling check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring smooth front desk operations.

Key Responsibilities:

Greet guests warmly and provide exceptional customer service throughout their stay Perform check-in and check-out procedures efficiently and accurately Manage room reservations, cancellations, and modifications using the hotel's booking system Answer phone calls, emails, and in-person inquiries regarding room availability, rates, and hotel services Handle guest requests, complaints, and concerns promptly and professionally Maintain accurate records of guest information, payments, and room assignments Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction Process payments, verify billing details, and balance cash drawers when required Provide information about hotel amenities, local attractions, and services

Pay:

$13.00 - $15.00 per hour

Work Location:

In person