Front Desk Agent 3.2 3.2 out of 5 stars Buda, TX 78610 Part-time, Full-time Candlewood Suites 1,523 reviews Part-time, Full-time Job Summary Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. Your energetic and professional demeanor will ensure each guest feels valued and cared for from check-in to check-out. This role offers an exciting opportunity to showcase your customer service skills, hospitality management expertise, and multilingual abilities in a vibrant resort or hotel environment. You will handle guest inquiries, manage reservations, and provide exceptional guest services that create memorable experiences. Your proactive approach and attention to detail will contribute to the smooth operation of our front desk and elevate guest satisfaction. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software Handle guest requests, complaints, and inquiries with enthusiasm, ensuring swift resolutions that exceed expectations Maintain accurate reservation records, room assignments, and billing information while coordinating with housekeeping and maintenance teams Conduct night audits to reconcile daily financial transactions, ensuring accuracy and compliance with hotel policies Provide information about hotel amenities, local attractions, dining options, and transportation services in multiple languages as needed Uphold phone etiquette standards by managing incoming calls professionally while directing inquiries appropriately Foster positive guest relations through personalized service, attention to detail, and proactive problem-solving during all interactions Qualifications Proven experience in hotel management or hospitality management roles with a strong background in front desk operations Exceptional customer service skills with a passion for creating memorable guest experiences Bilingual or multilingual proficiency to communicate effectively with diverse guests from around the world Previous experience with night audit procedures and multi-line phone systems is highly desirable Knowledge of hotel experience standards, guest services protocols, and hospitality best practices Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Excellent phone etiquette and communication skills to handle guest interactions professionally Join us if you're passionate about delivering outstanding hospitality experiences! We value energetic individuals who thrive on creating welcoming atmospheres for every guest. This paid position offers an engaging environment where your hospitality expertise can shine while supporting our guests' unforgettable stays.

Job Types:

Full-time, Part-time Benefits:

Employee discount Paid time off

Work Location:

In person