Key Responsibilities:

Greet and welcome guests upon arrival with a warm and professional demeanor. Manage the check-in and check-out process efficiently, ensuring accuracy in guest information and billing. Answer and direct incoming calls, addressing guest inquiries and providing information about hotel services and local attractions. Handle guest complaints and concerns promptly, escalating issues to management when necessary to ensure guest satisfaction. Maintain a clean and organized front desk area, ensuring that all supplies are stocked and readily available. Coordinate with housekeeping and maintenance staff to address guest requests and room issues. Process payments and manage cash transactions accurately, following hotel policies and procedures. Assist with reservations and room assignments, maximizing occupancy and revenue. Provide concierge services, such as arranging transportation and making reservations for dining and entertainment. Uphold hotel security and confidentiality standards, ensuring the safety and privacy of guests and their information.

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Professional development assistance Tuition reimbursement Vision insurance Shift availability:

Day Shift Night Shift Overnight Shift Required Education:

High school diploma or equivalent

Required Experience:

Previous experience in a customer service role, preferably within the hospitality industry Experience handling cash and processing payments Familiarity with hotel management software or reservation systems

Required Skills and Abilities:

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