Hotel Guest Services Agent

Hotel Guest Services Agent (Front Desk) We are seeking friendly, dependable, and professional individuals to join our hotel front desk team as a Guest Services Agent. This position is responsible for providing excellent guest service while handling front desk operations efficiently and professionally. The ideal candidate will have a positive attitude, strong communication skills, and the ability to work in a fast-paced hospitality environment. Responsibilities Greet guests in a friendly, professional, and welcoming manner Check guests in and out efficiently Answer and direct phone calls using proper phone etiquette Handle reservations, room assignments, and guest requests Process payments and maintain accurate guest records Respond to guest concerns and resolve issues professionally Maintain a clean and organized front desk area Communicate effectively with housekeeping and maintenance teams Follow all hotel policies, procedures, and brand standards Qualifications Hotel front desk experience preferred Knowledge of Opera PMS preferred Customer service experience strongly preferred Bilingual skills are highly valued Must possess strong verbal and written communication skills Must be dependable, punctual, and professional in appearance Ability to multitask and remain calm under pressure Basic computer skills required Must be able to stand for extended periods during shifts Scheduling Requirements Flexible availability is required Weekends and holidays may be mandatory based upon hotel occupancy levels and operational needs Morning, evening, and night audit shifts may be required What We Offer PTO Supportive team environment Opportunities for advancement and growth within hospitality We are looking for team players who take pride in delivering excellent guest service and creating positive guest experiences every day. Apply today to join our hotel team!

Job Types:

Full-time, Part-time Pay:

$16.00 per hour

Benefits:

Paid time off Ability to

Relocate:

Dallas, TX 75247: Relocate before starting work (Required)

Work Location:

In person