Front Desk Agent Afternoon Shifts Only

TRINITY BLUFF HOSPITALITY LLC

Fort Worth, TX Job Details Part-time $12 - $15 an hour 14 hours ago Benefits Employee discount Opportunities for advancement Qualifications Retail sales transactions Foreign language proficiency Computer operation Guest reservation booking Hotel and accommodations payment processing Hotel policy compliance Email customer support Phone communication Computer literacy Client rapport building In-person customer service Hotel public area cleaning Food and beverage recommendations Phone customer support Payment processing in food service Stocking Computer skills Hotel and accommodations guest complaints handling Clean workspace maintenance POS systems Communication skills Entry level Cross-functional communication Hotel housekeeping

Full Job Description Benefits:

Employee discounts Opportunity for advancement Training & development Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. This position is for the afternoon shifts only. We need someone who is available from 3 PM to midnight. Shifts will include some weekends and holidays. Responsibilities Be \"guest ready\" each day by having a friendly attitude and willingness to help Take reservations and answer questions via phone, email, and in-person Collect and process payments and settle billing for all purchases and point of sale transactions Offer assistance and find solutions within reason to issues that may arise to ensure a pleasant stay for our guests Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Be knowledgeable of the local area and make restaurant and entertainment suggestions when requested by guests Ask for company names from guests to help sales team obtain new business Take initiative to communicate with and assist your coworkers and other departments as needed Maintain the lobby area, and stock and clean the coffee station, market area, and other supplies Ensure first floor public areas are presentable in absence of housekeeping Act as a Manager on Duty when working alone Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 35 pounds