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Homewood Suites by Hilton

Front Desk Agent-Night Auditor - Fort Worth Cityview

Entry-Level JobVerifiedNo experience needed

Pay: $16–$17/hr

Posted: 2 weeks ago

Location: Fort Worth, TX (Onsite)

Last Updated: 2 weeks ago

Hours: Part-Time

Expires: 9/21/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$27,394 / year median in Texas

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Job Description

Front Desk Agent-Night Auditor - Fort Worth Cityview Homewood Suites by Hilton - 3.2 Fort Worth, TX Job Details Part-time $16 - $17 an hour 12 hours ago Benefits Paid time off Employee discount Qualifications Guest reservation booking Customer communication Hotel policy compliance Night audit In-person customer service Driver's License Hotel and accommodations guest complaints handling Venue guest services Full Job Description The Homewood Suites by Hilton in Fort Worth is seeking a Guest Service Representative for front desk night audit; 11pm-7am shifts . This is a

PART- TIME

position. The selected candidate will be responsible for ensuring 100% guest satisfaction from the moment a guest arrives at the hotel until they check out.

The customer service-oriented staff will:

Check guests into and out of the hotel Inform guests about hotel facilities/services, fulfill their requests during their stay, answer telephone inquiries, make reservations, and other duties as necessary. Post charges and handle cash and credit card transactions. Maintain balance of cash bank and other duties as assigned. Manage and resolve all guest complaints (and compliments) in a professional and courteous manner.

Maintain guest accounts:

guest checks, master accounts, vouchers, gift certificates, etc. Ensure that the back office, front desk, lobby and other common areas are clean and well organized. Resolves complaints and inquiries concerning service and facilities Ability to communicate with public, hotel staff and management in a professional manner. Initiate, monitor and accurately complete shift checklists for proper completion of tasks. Provide effective communication to all departments of guest activity. Effectively coordinate relocation of guests when necessary. Maintain a high level of professional appearance and demeanor Perform other tasks as needed The 11pm-7am Night Audit shift involves running daily audit, etc. Strong Customer Service skills are mandatory. Candidate must be an excellent communicator. Job Requirements Strong customer service orientation and skills. Follow/enforce company policies and procedures. Resolve problems in professional manner.

Valid Drivers License Job Type:

Part-time Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person