APPLY HERE

https://jobapps.hrdirectapps.com/applicantform/D4512112741/0 •

Position Title:

Guest Service Associate Department:

Guest Services/Operations Reports To:

Front Office Manager Location:

On-Site (USA)

Position Type:

Full-Time/Part-Time, Non-Exempt Overview Hotel Indigo Irving-Las Colinas is actively seeking a dynamic and experienced Guest Service Associate to shape and optimize our hotel's guest services landscape. Grounded in radical honesty and transparency principles, our company culture encourages the open sharing of information, fostering an environment where every stakeholder's input is valued. Position Overview As a Guest Service Associate at an IHG full-service hotel, you are the face of our property—responsible for delivering a warm, seamless, and memorable experience from check-in to check-out. You'll assist guests with reservations, inquiries, and requests, while consistently delivering on IHG's promise of True Hospitality for Good. Your role is all about making every guest feel welcome, supported, and valued, whether they're staying for one night or a week.

Key Responsibilities:

Guest Arrival & Departure Greet and welcome guests warmly upon arrival. Check guests in/out efficiently using the hotel's property management system (PMS), typically Opera. Confirm reservations, process payments, and provide room keys and directions. Front Desk Operations Answer guest inquiries by phone, email, or in person, offering information about hotel services and local attractions. Resolve guest concerns or complaints promptly and professionally. Maintain accurate records of room availability, guest accounts, and hotel services. Handle daily reports, shift checklists, and administrative tasks as assigned. Brand Service & Guest Engagement Uphold IHG's brand standards and service expectations in every interaction. Promote hotel amenities, IHG Rewards memberships, and available upgrades. Work closely with housekeeping, engineering, and food & beverage teams to ensure guest satisfaction. Log and follow up on guest requests, wake-up calls, packages, and messages. Qualifications & Skills Previous front desk or customer service experience preferred, ideally in a hotel environment. Strong interpersonal, communication, and problem-solving skills. Familiarity with PMS systems (Opera or similar) and basic computer skills. Ability to handle multiple tasks in a fast-paced environment. High level of professionalism and attention to detail. Availability to work flexible hours, including weekends and holidays. IHG Values Live the IHG service culture by showing True Hospitality—being warm, welcoming, and thoughtful. Demonstrate empathy and problem-solving in every guest interaction. Be proactive in ensuring smooth and enjoyable stays for all guests. What We Offer Competitive hourly wage or salary Global IHG hotel and travel discounts Paid time off and holiday pay Career development opportunities within our hotel portfolio Hotel Indigo Irving-Las Colinas is an Equal Opportunity Employer.

Pay:

From $16.00 per hour

Benefits:

Employee discount Paid time off Referral program

Work Location:

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