Be the Welcome Behind the Workplace! If you are a friendly, organized, and service-driven professional who thrives in a fast-paced environment, the Front Desk Manager position is the perfect opportunity to be the welcoming face and steady force behind daily operations. The Front Desk Manager serves as the heart of the front office, managing daily administrative functions while delivering exceptional service and maintaining an organized, welcoming environment. Duties Lead and supervise front desk staff to deliver outstanding guest services, including check-in, check-out, and concierge assistance Manage multi-line phone systems and ensure prompt, courteous communication with guests and vendors Oversee night audit procedures to reconcile daily financial transactions accurately while maintaining security protocols, accounts receivables and payables Handle guest inquiries, complaints, and special requests with professionalism and a positive attitude Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations and guest satisfaction Maintain detailed records of guest interactions, reservations, and billing information to support efficient hotel management Uphold phone etiquette standards and ensure all front desk activities reflect the hotel's commitment to excellence Experience Proven experience in hospitality management or hotel front desk operations, Hilton brands experience a must. Pep trained will land you the job. Must be knowledgeable of R&I and Grow Strong customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual environment Knowledge of hotel management systems and reservation software is highly desirable, Pep trained will land you the job. Experience with night audit procedures and guest relations is preferred Excellent communication skills, including phone etiquette and multi-line phone system handling Demonstrated ability to lead a team effectively while maintaining high standards of hospitality and guest care Join us in creating welcoming environments where guests feel valued and cared for! We are dedicated to fostering a vibrant workplace that supports your growth in hospitality management. All positions are paid roles committed to delivering exceptional service through energetic leadership and detailed attention to every guest interaction.

Pay:

$16.00 - $20.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Experience on Hilton Brands/OnQ or PEP Management systems

Education:

High school or equivalent (Preferred)

Experience:

Hotel operations: 2 years (Required)

Front Desk Management :

2 years (Required)

Language:

Spanish (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person