Full Time Front Desk Clerk

Full Time Front Desk Clerk Fairfield Inn & Suites

• 3.

3 Laredo, TX Job Details Full-time $10 an hour 13 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Guest relations Upselling Organizational skills Performing background checks Hotel experience Client interaction via phone calls

Full Job Description Job Description :

WE RUN BACKGROUND CHECKS AND ASK FOR DRUG SCREEN UPON HIRE.

Front Desk Agent Responsibilities

• Shift is any day of the week including weekends! Must be able to work 7am
• 3pm or 3pm
• 11pm.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments Preferred Requirements but not limited to Work experience as a Hotel Front Desk Agent, Cashier, Receptionist or similar role.

Experience with hotel reservations software, Fosse is a plus. Understanding of how travel planning websites operate, like booking.com, trip advisor and expedia. Customer service attitude Excellent communication and organizational skills

Job Type:

Full-time Pay:

$10.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person