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BB
Blo Blow Dry Bar
Front Desk
Career Insights for Hotel Desk Clerk
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Based on Texas data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,394 / year median in Texas
Job Description
Position Overview As the Front Desk Receptionist / Guest Experience Coordinator , you are the first smile our guests see and the last impression they remember. You are responsible for delivering exceptional customer service while managing the daily operations of the front desk, coordinating appointments, supporting the salon team, and creating a luxury experience for every guest. This position is ideal for someone who enjoys multitasking, building relationships, exceeding sales goals, and working in a fast-paced, positive environment. What You'll DoGuest Experience Welcome every guest with warmth, professionalism, and enthusiasm. Create a luxury experience from check-in through checkout. Build relationships with guests and recognize returning clients. Offer refreshments and ensure guests feel comfortable. Resolve guest concerns professionally and confidently. Maintain exceptional phone etiquette and customer service. Front Desk Operations Answer incoming calls and assist guests with scheduling and questions. Manage a multi-line phone system efficiently. Schedule, confirm, and modify appointments using salon software. Optimize stylist schedules to maximize bookings. Process payments, gift cards, memberships, and retail purchases. Balance daily transactions and maintain accurate records. Complete administrative tasks including filing, data entry, and record maintenance. Assist with opening and closing procedures. Salon Support Maintain a clean, organized, and welcoming front desk. Restock retail displays and salon supplies. Assist stylists with guest flow and operational needs. Support inventory management and merchandising. Help create a fun, positive, team-focused culture. What We're Looking For We're searching for someone who is: ✔ Friendly and outgoing ✔ Professional and polished ✔ Reliable and punctual ✔ Organized and detail-oriented ✔ Positive with a can-do attitude ✔ Comfortable working in a fast-paced environment ✔ Passionate about beauty and customer service ✔ A strong communicator ✔ A team player who enjoys helping others succeed ✔ Sales-minded and confident recommending products and memberships Qualifications Preferred Qualifications Previous receptionist, front desk, salon, spa, hospitality, or customer service experience Experience with appointment scheduling software Experience using Microsoft Office and Google Workspace Comfortable learning salon management software Strong computer and technology skills Cash handling and POS experience Retail sales experience preferred Experience with inventory or administrative support is a plus Bilingual (English/Spanish) is highly desirable but not required Schedule Requirements Applicants must be flexible and available to work during our busiest business hours.