Overview We are seeking a dedicated and personable Front Desk Agent / Float to join our hospitality team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess strong customer service skills, a passion for the hospitality industry, and the ability to handle various tasks efficiently. Bilingual candidates are highly encouraged to apply, as effective communication with our diverse clientele is key. Responsibilities

• Greet and welcome guests upon arrival with a friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle guest inquiries and complaints promptly, providing exceptional guest services.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations through the hotel management system.
• Conduct night audits as required, ensuring all financial transactions are accurate and balanced.
• Assist with administrative tasks such as managing phone calls, emails, and correspondence related to guest services.
• Collaborate with other hotel departments to ensure seamless guest experiences. Qualifications
• 1 year previous experience in front desk operations is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Knowledge of hospitality management principles is a plus.
• Bilingual abilities are advantageous for effective communication with guests from diverse backgrounds.
• Excellent phone etiquette and interpersonal skills to engage with guests positively.
• Ability to work flexible hours, including nights and weekends as needed.
• Proficient in using computer systems related to hotel operations; familiarity with night audit processes is beneficial.

Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!

Pay:

$15.00

• $17.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Education:

High school or equivalent (Required)

Experience:

Hotel:

1 year (Preferred) Shift availability: Overnight Shift (Preferred) Day Shift (Preferred) Night Shift (Preferred)

Work Location:

In person