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Front Desk Guest Room Services PM Shift
Job
The Hotel Orange
Orange, TX (In Person)
$22,880 Salary, Full-Time
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Job Description
Overview Join our dynamic hospitality team as a Front Desk Guest Room Services Associate on the PM shift! In this energetic role, you will be the welcoming face of our hotel, ensuring every guest experiences exceptional service from check-in to check-out. Your enthusiasm and attention to detail will help create memorable stays, while managing guest requests and coordinating room services efficiently. If you thrive in a fast-paced environment and have a passion for hospitality, this is your opportunity to shine! Responsibilities Complete assigned tasks per shift that will include guest check-ins, guest profiles, housekeeping duties, breakfast setup, and any other listed responsibilities. This role is multi-tasking and front desk is more of On-Demand job while working to complete hotel tasks. Greet guests warmly upon arrival and provide outstanding customer service throughout their stay Manage guest requests for room amenities, housekeeping, and special services with promptness and professionalism Handle guest inquiries via multi-line phone systems, ensuring clear communication and positive interactions Conduct night audits using OPERA or similar hotel management software to reconcile daily transactions and ensure accuracy Follow hotel emergency procedures confidently to ensure guest safety and swift resolution of issues Maintain accurate records of guest interactions, requests, and incident reports for seamless operations Collaborate with housekeeping and maintenance teams to coordinate room readiness and address guest concerns efficiently Skills Proven experience in hospitality management or front desk operations within a hotel or resort setting Multilingual or bilingual abilities to serve diverse guests effectively Strong knowledge of hotel management systems such as OPERA or comparable platforms Excellent customer service skills with a friendly, approachable demeanor Familiarity with hotel emergency procedures and guest relations best practices Exceptional phone etiquette and experience managing multi-line phone systems Ability to handle night audit responsibilities accurately while maintaining attention to detail This role offers an exciting opportunity to be part of a vibrant team dedicated to delivering top-tier hospitality experiences. We value energetic professionals who are committed to creating welcoming environments for every guest. If you possess the skills above and are eager to contribute your hospitality expertise, we look forward to welcoming you onboard!