Job description:
Location :
Sleep Inn & Suites 1908 Country Place Parkway Pearland Texas 77584 Hiring Night Shift Clerk immediately!! Shifts vary weekly and weekends 11P
- 7A Choice Hotels experience a plus. Pay rate
- $9•10 hr Training pay•$8.
50 hr Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an outstanding guest experience, fostering loyalty and positive reviews. If you thrive in a fast-paced environment, love engaging with people, and have a passion for hospitality, this is the perfect opportunity to shine! Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience. Manage guest reservations efficiently using multi-line phone systems and hotel management software. Handle guest inquiries, requests, and complaints with patience and proactive solutions to ensure satisfaction. Maintain accurate records of guest information, billing details, and special requests. Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards. Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy. Promote hotel amenities, local attractions, and services to enhance guest experiences while maintaining excellent phone etiquette. Support guest relations by addressing concerns promptly and professionally, fostering positive relationships. Qualifications Proven experience in hospitality hotel front desk operations is preferred. Strong customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual environment. Knowledge of hotel systems and multi-line phone systems is highly desirable. Excellent communication skills, both verbal and written, with a focus on phone etiquette. Ability to manage multiple tasks efficiently in a fast-paced setting while maintaining attention to detail. Previous hotel experience or resort background is advantageous but not mandatory; enthusiasm for hospitality is key! Bilingual abilities are a plus to better serve our diverse guest base. Join us in creating memorable stays for our guests by delivering top-tier service with energy and professionalism!
Job Type:
Part-time Benefits:
Employee discount•
OVERNIGHT SHIFT 11P-7A
Education:
High school or equivalent (Preferred)
Experience:
Hotel front desk : 1 year (Preferred) Ability to
Commute:
Pearland, TX 77584 (Preferred)
Work Location:
In person
Job Type:
Part-time Pay:
$9.00
00 per hour
Benefits:
Employee discount Application Question(s): Which shift(s) are you available to work?
EVENING SHIFT 3P-11P AND / OR OVERNIGHT SHIFT 11P-7A
Education:
High school or equivalent (Preferred)
Experience:
Hotel front desk : 1 year (Preferred)
Language:
Spanish (Preferred) Ability to
Commute:
Pearland, TX 77584 (Preferred)
Work Location:
In person
