Part Time - Front Desk Agent/Night Auditor La Quinta Plano West Plano, TX Job Details Part-time $14 an hour 3 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Computer operation Confidential information handling Proactive hotel and accommodations guest assistance Night audit Computer literacy Client rapport building Greeting customers Client inquiry handling In-person customer service Answering guest questions High school diploma or GED Computer skills Venue guest services Hotel experience Full Job Description Night Auditor — La Quinta Inn & Suites Plano West La Quinta Inn & Suites Plano West is now seeking a Night Auditor to join our team at our Plano West location in Plano, Texas.

Work Times:

11:00 PM to 7:00 AM, Sunday and Monday nights (shift begins Sunday evening and Monday evening). The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis; and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check in, check out, switchboard operation and reservations. Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Physical Requirements Flexible and long hours sometimes required. Sedentary work. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/overnight shift. General Requirements Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate, both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. Comply with hotel management standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Fundamental Requirements Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, wake up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e. Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Ensure accuracy of all numbers reported, including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests.

Pay:

$14.00 per hour

Benefits:

Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 2 years (Preferred)

Work Location:

In person