Front Desk Agent

Front Desk Agent (part of Hilton) 3.6 3.6 out of 5 stars 7660 Memorial Boulevard, Port Arthur, TX 77642 From $10 an hour

• Full-time Hampton Inn & Suites 10,834 reviews From $10 an hour

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Full-time Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our hospitality team at a luxurious hotel. The ideal candidate will provide exceptional guest services, manage hotel operations, and create a welcoming atmosphere for all visitors. If you are passionate about hospitality and have a knack for multitasking, we encourage you to apply for this exciting role.

Duties:

• Greet and assist guests in a prompt and courteous manner, ensuring their stay is comfortable and enjoyable.
• Manage hotel check-ins and check-outs, handling room assignments and key distribution efficiently.
• Respond to guest inquiries and resolve any issues promptly and professionally.
• Utilize hotel management systems to track room inventory and update guest records.
• Handle phone calls and messages from guests, ensuring effective communication and resolving any concerns.
• Provide guests with information on hotel amenities and services, including dining options, room services, and recreational activities.
• Ensure the front desk area is clean and organized at all times, and perform tasks such as answering phones, taking reservations, and maintaining the hotel's phone systems.
• Collaborate with other departments to maintain high-quality guest services and ensure the hotel's overall success.

Qualifications:

• High school diploma or equivalent required.
• Experience in a hotel or hospitality setting, preferably as a Front Desk Agent or Guest Services Representative.
• Strong knowledge of hotel operations, including guest services, room management, and hotel management systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
• Bilingual or multilingual skills are a plus.
• Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
• Physical stamina to lift and move hotel supplies, and to stand for extended periods.
• Knowledge of hospitality management principles and practices.
• Familiarity with resort operations is a significant advantage.

Skills:

• Hotel management
• Guest relations
• Phone etiquette
• Bilingual
• Guest services
• Hotel
• Hospitality management
• Phone systems
• Hospitality

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Resort Job Type:

Full-time Benefits:

Employee discount

Job Type:

Full-time Pay:

From $10.00 per hour

Benefits:

Employee discount

Work Location:

In person