Guest Service Agent

Guest Service Agent Staybridge Suites Portland, TX Portland, TX Job Details Full-time $10.50

• $11.

50 an hour 18 hours ago Benefits Employee discount Flexible schedule Qualifications Guest relations Phone communication Greeting customers Venue guest services Client interaction via phone calls

Full Job Description Duties:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out processes
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Operate phone systems to handle incoming calls and transfer them to the appropriate department or guest room
• Maintain accurate records of guest interactions and transactions
• Process payments and ensure accurate billing
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to multitask and prioritize tasks effectively
• Proficient in using phone systems and computer software
• Previous experience in a similar role is preferred but not required As a Guest Service Agent, you will be the first point of contact for our guests.

Your friendly demeanor, excellent communication skills, and ability to provide exceptional customer service will contribute to creating a positive guest experience. If you are passionate about hospitality and enjoy interacting with people from diverse backgrounds, we would love to have you join our team. Please note that this position may require working on weekends, holidays, and rotating shifts.

Pay:

$10.50

• $11.

50 per hour

Benefits:

Employee discount Flexible schedule People with a criminal record are encouraged to apply

Work Location:

In person