Front Desk

Front Desk•

Guest Relations Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure that every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Audits, balances, and reports of the hotel. To provide accurate and timely financial information on the hotel's operational performance for the day.

Job Duties:

Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned. Checks front office accounting records for accuracy and compiles information for the hotel's financial records. Tallies room revenues, occupancy percentages, and other front office operating statistics. Posts room charges and room taxes to guest accounts. Verifies all account postings and balances. Runs all the reports. Performs duties of the Front Desk Agent. Performs other duties as assigned.

Qualifications:

High school diploma or equivalent. Accounting background preferred. Previous hotel experience desired. Strong customer service orientation and skills. Present a professional image, and able to communicate well with both guests and employees. Ability to operate front office equipment and computers. Ability to compile facts and figures. Ability to understand principles of auditing, balancing, and closing out accounts. Ability to work a flexible schedule, including weekends and holidays.

Salary:

$9.00 to $11.00 / hour' '

Additional Compensation:

Store Discounts Benefits:

None Pay Frequency:

Bi weekly or Twice monthly

Schedule:

Other This Job Is:

A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks) A job for which all ages, including older job seekers, are encouraged to apply Open to applicants who do not have a college diploma Work Remotely No This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Adaptable/flexible
• enjoys doing work that requires frequent shifts in direction Detail-oriented
• would rather focus on the details of work than the bigger picture Achievement-oriented
• enjoys taking on challenges, even if they might fail Autonomous/Independent
• enjoys working with little direction Innovative
• prefers working in unconventional ways or on tasks that require creativity High stress tolerance
• thrives in a high-pressure environment

Job Types:

Full-time, Part-time Pay:

$10.00

• $11.

00 per hour

Work Location:

In person