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Best Western Plus

Front Desk Agent/Night Auditor

Entry-Level JobVerifiedNo experience needed

Career Insights for Hotel Desk Clerk

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$27,394 / year median in Texas

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Job Description

Looking for part-time, overnight front desk agents. Schedule is 3-4 days a week, including weekends and holidays, with shifts beginning at 11pm and ending at 7am. Knowledge of computers and phone etiquette preferred. No previous hotel knowledge is required.
Job Duties:
Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Sets up and maintains breakfast during designated breakfast hours, replenishing stock as needed. Performs other duties as assigned.
Job Types:
Full-time, Part-time Pay:
$11.00 - $12.00 per hour
Work Location:
In person