Guest Experience Specialist AestheticsbyCliff SPA Millcreek, UT Job Details Part-time | Full-time | Internship $15 - $19 an hour 1 hour ago Benefits Employee discount Qualifications Computer operation Interpersonal skills Inventory management Salon software Attention to detail Full Job Description Job Summary AestheticsbyCliff Med SPA is a modern, men-focused medical spa in Millcreek, Utah, providing advanced aesthetic, skincare, body, grooming, massage, and wellness services. Our treatments are designed with men in mind while welcoming everyone into a professional, private, and judgment-free environment. We are looking for a confident, personable, and sales-driven Guest Experience Specialist (English/Spanish Bilingual) to become one of the first points of contact for our clients. This is more than a traditional front-desk position. The Guest Experience Specialist is responsible for creating an elevated experience from the client's first message or phone call through check-in, treatment, checkout, rebooking, and follow-up. The ideal candidate is polished, outgoing, organized, comfortable communicating with a diverse clientele, and confident discussing services, memberships, promotions, and treatment options. Responsibilities Welcome clients and create a professional, friendly, and elevated first impression. Check clients in and out and maintain an organized reception and guest area. Answer phone calls, texts, social media inquiries, and client questions professionally and promptly. Convert incoming leads and inquiries into consultations and appointments. Educate clients on spa services, treatment options, packages, promotions, and memberships. Ask the right questions to understand a client's goals and direct them to the appropriate provider or consultation. Recommend relevant services, upgrades, add-ons, memberships, and retail products when appropriate. Schedule, confirm, reschedule, and follow up on appointments. Maintain accurate client profiles, notes, contact information, and appointment details within our booking/POS system. Follow up with new leads, inactive clients, and clients due for future treatments. Support membership enrollment, retention, and rebooking. Assist with opening and closing procedures. Maintain the presentation and cleanliness of the reception and common areas. Assist with inventory, retail displays, supplies, and daily operational needs. Protect client privacy and maintain confidentiality. Work collaboratively with providers, management, and other team members. Complete additional responsibilities assigned by management. Experience Excellent communication and interpersonal skills. Strong customer-service and hospitality skills. Confidence in sales, recommendations, and closing appointments . Professional appearance and communication. Strong organization and attention to detail. Ability to multitask in a fast-paced environment. Confidence communicating by phone, text, email, and social media. Basic computer and point-of-sale skills. Ability to work independently while also being a strong team player. Comfort working with a diverse clientele in a judgment-free environment. Interest in aesthetics, skincare, men's grooming, wellness, or the medical-spa industry. The AestheticsbyCliff Standard Our clients expect more than an appointment—they expect an experience. We are looking for someone who understands that every call, message, greeting, recommendation, checkout, and follow-up represents our brand. You should be comfortable working in a men-focused, LGBTQ+ friendly, diverse, and judgment-free environment where professionalism, discretion, hospitality, and client experience come first. AestheticsbyCliff Med SPA is an equal opportunity employer. Employment decisions are made without discrimination based on characteristics protected by applicable federal, state, or local law.

Pay:

$15.00 - $19.00 per hour

Benefits:

Employee discount

Work Location:

In person