Overview We are seeking a versatile, friendly, and dependable Front Desk Agent / Breakfast Attendant to join our team. In this dual-role position, you will serve as the primary point of contact for our guests—managing seamless check-ins and check-outs, delivering warm hospitality, and handling front desk operations. Additionally, you will fill in as a Breakfast Attendant as needed to assist with breakfast, maintaining the dining area, stocking breakfast items as needed and ensuring a welcoming breakfast experience for guests. Responsibilities (Including but not limited to): Welcome arriving guests warmly, verify reservations, assign rooms, and issue room keys according to standard operating procedures. Maintain clean, organized front desk and lobby reception areas at all times. Coordinate with Housekeeping and Maintenance teams to communicate room status updates and maintenance work orders. Process cash, credit card, and direct-bill payments accurately while adhering to compliance guidelines. Manage daily guest folios and handle cash drawer reconciliations accurately. Answer multi-line phone systems promptly and process phone reservations using professional phone etiquette. Provide accurate information regarding hotel amenities, local attractions, dining recommendations, and directions. Handle guest requests, inquiries, and complaints promptly and professionally, escalating to management when necessary. Set up, stock, and maintain cleanliness in the breakfast buffet and dining area. Greet morning guests, clear tables, and complete kitchen clean-up and restocking at the end of breakfast service.

Preferred Qualifications:

Proven office experience with strong organizational skills and attention to detail Experience with PMS systems and computer literacy. Obtain a food handlers card Ability to manage multiple tasks efficiently with effective time management skills Experience with multi-line phone systems and office management tools is preferred

Pay:

From $13.00 per hour Expected hours: No more than 32.0 per week

Work Location:

In person