Front Desk Agent

Job Overview We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hotel. In this vital role, you will create memorable guest experiences by providing exceptional customer service, managing guest check-ins and check-outs, and ensuring smooth front desk operations. Your enthusiasm and professionalism will set the tone for our guests' stay, making them feel valued and cared for from the moment they arrive. This position offers a dynamic environment where hospitality management skills and a passion for guest relations come together to deliver outstanding service every day. Included Marriott Discount. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software. Handle guest inquiries, requests, and complaints with a positive attitude, ensuring guest satisfaction at all times. Maintain accurate records of reservations, cancellations, and room assignments while coordinating with housekeeping and maintenance teams. Provide information about hotel amenities, local attractions, and services to enhance guest experiences. Conduct night audits as needed, balancing accounts and preparing reports to ensure financial accuracy. Uphold phone etiquette standards when communicating with guests over the phone or in person, demonstrating professionalism and hospitality management expertise. Working Holidays Qualifications Proven experience in hotel management or front desk roles within the hospitality industry. Strong customer service skills with the ability to handle diverse guest needs confidently. Bilingual or multilingual abilities are highly desirable to serve a diverse clientele effectively. Knowledge of hotel operations, guest services, and resort environments is preferred. Excellent communication skills, both verbal and written, with a focus on phone etiquette and guest relations. Ability to operate multi-line phone systems efficiently while maintaining professionalism under pressure. Join our team as a Front Desk Agent and become an essential part of creating memorable stays for our guests! Your hospitality expertise will shine as you deliver exceptional service in a vibrant environment that values your skills and enthusiasm.

Pay:

$13.50 - $14.50 per hour

Benefits:

Dental insurance Employee discount Flexible schedule

Work Location:

In person