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Hotel Front Desk Agent part time
Job
Fairfield Inn Suites Marriott
Saint George, UT (In Person)
$30,160 Salary, Part-Time
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Job Description
Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The position is for Friday and Saturday 7am-3pm shift. We are a very busy hotel so being able to multitask is a must. The ideal candidate will have a passion for hospitality and a strong commitment to customer service. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. Duties Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain accurate records of guest information and reservations using hotel management software. Answer phone calls promptly, providing information about hotel services and amenities. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction. Process payments and manage cash handling procedures. Assist with special requests or arrangements for guests, such as transportation or event bookings. Promote hotel services, amenities, and local attractions to enhance the guest experience. Requirements Previous experience in hotel front desk operations is required. Strong customer service skills with a focus on guest relations. Excellent phone etiquette and communication skills. Familiarity with phone systems and hotel management software is a plus. A positive attitude, attention to detail, and the ability to multitask in a fast-paced environment. A background in hospitality management is advantageous but not mandatory. Join us in creating unforgettable experiences for our guests while developing your career in the hospitality industry!