Before Applying please note this job is located in Torrey Utah Do you want to live and work in one of the most beautiful areas in Utah? Do you get excited to talk with new people from all over the world? Red Sands Hotel and Spa offers great wages, on-site housing and a friendly, relaxed work environment. We strive to give our guests a great experience while visiting southern Utah. Torrey is located 213 miles away from Salt Lake City, and 327 miles from Las Vegas. Torrey is the gateway to Capitol Reef National Park . Our property faces beautiful green fields and striking red cliffs making the Red Sands Hotel a pictures place to live, work and play. We are also located just 3 hours away from Moab (Arches and Canyon Lands National Park) and Bryce Canyon.

Guest Satisfaction Exceptional Service:

Provide warm, efficient, and attentive customer service during check-ins, check-outs, and everyday guest interactions.

Quality Assurance:

Conduct casual visual checks of the lobby, public spaces, and guest-facing areas to ensure the property remains clean and welcoming.

Issue & Request Handling:

Log and promptly fulfill guest requests for housekeeping, maintenance, or extra amenities, escalating complex issues to management when necessary.

De-escalation:

Handle guest complaints with empathy and professionalism, using authorized resolution tools to ensure guests leave satisfied.

Operations & Daily Duties Front Desk Operations:

Manage room reservations, process check-ins/check-outs, handle payments, answer incoming calls, and issue room keys accurately.

Cross-Departmental Support:

Assist with night audit tasks, light housekeeping, or minor maintenance requests as needed during peak business demand or shift coverage.

Procedure Compliance:

Strictly follow standard operating procedures, guest privacy protocols, and cash-handling guidelines during daily shifts.

Teamwork & Professionalism Active Communication:

Attend shift handoffs and daily team huddles to stay aligned on occupancy, VIP arrivals, and operational updates.

Positive Culture:

Maintain a professional, collaborative demeanor with colleagues and assist onboarded peers by modeling hotel standards and values.

Job Type:

Full-time Pay:

$17.00 - $18.00 per hour Expected hours: 30.0 - 40.0 per week