Spa Front Desk Agent

About JoyLife SPA JoyLife SPA is a proud minority and woman-owned small business based in Northern Virginia. Upscaling from our flagship location in Fairfax, we're excited to have opened a new location in Old Town Alexandria in August 2025! As we grow, we're looking for responsible, ambitious professionals to join our team full-time/part-time. At JoyLife SPA, we believe that rest is the first essential step toward health and wellness. That is why we've intentionally planted our roots in some of the busiest areas of Northern Virginia—so we can offer our clients a peaceful oasis to escape, recharge, and restore. Join Our Team We're looking for Spa Front Desk Agents to join our growing team! Providing excellent customer care is our number 1 priority. This is an exciting opportunity to grow with us and bring wellness to the heart of Northern Virginia. Responsibilities Greet and check in guests in a warm, professional manner Provide excellent customer service by answering questions and resolving guest concerns Handle guest requests promptly to ensure satisfaction Upsell spa amenities and services to enhance the guest experience Manage reservations, treatment room assignments, and guest records accurately Process payments and handle cash transactions securely Answer phone calls and direct them to the appropriate staff or department Maintain a clean, organized, and welcoming front desk area Qualifications Minimum of 1 year of receptionist experience in a professional setting Strong verbal and written communication skills Bilingual proficiency (English + another language) is a plus Confident in upselling products and services Excellent customer service skills with the ability to handle challenging situations professionally Ability to multitask and stay organized in a fast-paced environment Familiarity with phone etiquette and proper communication techniques Sales experience or knowledge of technical/technology-related products is a bonus Our Work Environment Includes Modern, professional office setting On-the-job training Flexible working hours Safe and supportive workplace culture Company perks and wellness benefits

Note:

This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.

Job Type:

Part-time Pay:

$16.00 - $22.00 per hour

Benefits:

Flexible schedule

Work Location:

In person