Front Desk Agent

Front Desk Agent

CHARLOTTESVILLE, VA

Description Front Desk Agent

• Full Time Join our prestigious luxury resort team as a Front Desk Agent, where your exceptional customer service skills and professional demeanor will create memorable experiences for our guests.

We are seeking a dedicated and personable individual to be the welcoming face of our property, ensuring smooth check-in and check-out processes and providing outstanding service throughout each guest's stay.

Key Responsibilities:

• Greet and assist guests with a warm, professional attitude upon arrival and departure
• Manage guest check-in and check-out procedures efficiently and accurately
• Handle guest inquiries, requests, and complaints promptly and courteously
• Provide information about resort amenities, local attractions, and services
• Maintain accurate records of reservations, payments, and guest preferences
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Uphold the resort's standards of excellence and ensure a welcoming environment Our resort offers a vibrant, upscale work environment with opportunities for growth and development within the hospitality industry. We value our team members and are committed to providing a supportive and rewarding workplace where your skills can flourish. Requirements
• Previous experience in a luxury resort or high-end hospitality environment preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Ability to remain calm and courteous under pressure
• Proficiency in reservation systems and MS Office applications
• Flexibility to work various shifts, including evenings, weekends, and holidays