Front Desk Agent-partime

Front Desk Agent-partime 3.3 3.3 out of 5 stars 5600 Seminole Avenue, Lynchburg, VA 24502 $14.00 - $14.50 an hour - Part-time Holiday Inn Express Lynchburg 4,853 reviews $14.00 - $14.50 an hour - Part-time Job Summary We are seeking a friendly and professional experienced Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for creating a welcoming environment for guests, managing reservations, and providing exceptional customer service. This role requires strong communication skills and the ability to multitask in a fast-paced setting. A background in hotel or resort operations is preferred, and multilingual candidates are highly encouraged to apply. Part-time hours 24-32 hours a week with open availability/floater. Weekends -Saturday and Sundays Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Handle reservations, cancellations, and modifications using phone systems and hotel management software. Provide information about hotel amenities, services, and local attractions to enhance the guest experience. Address guest inquiries and resolve any issues promptly to ensure a pleasant stay. Maintain accurate records of guest information and transactions. Collaborate with other departments to fulfill guest requests and improve service delivery. Uphold hotel standards of cleanliness and professionalism at the front desk area. Experience Previous experience in a front desk or customer service role within the hospitality industry is preferred. Familiarity with hotel management software is a plus. Strong phone etiquette skills are essential for effective communication with guests. Bilingual or multilingual abilities are highly desirable to cater to diverse guests. A degree in hospitality management or related field is an advantage but not mandatory. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!

Job Type:

Part-time Pay:

$14.00 - $14.50 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person