Hotel Front Desk Agent (4PM - 12AM Shift Only) Experience Mandatory Hampton Inn Norfolk Naval Base - 3.6 Norfolk, VA Job Details Full-time $15 - $17 an hour 1 day ago Qualifications Hotel policy compliance Phone communication Night audit Hotel and accommodations guest check-out Hotel emergency procedures Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Venue guest services Hotel safety procedures Client interaction via phone calls Full Job Description Job Overview We are seeking a dynamic and experienced Hotel Front Desk Agent to join our team for the evening shift from 4PM to 12AM. This role is vital in delivering exceptional guest experiences, ensuring smooth check-in and check-out processes, and maintaining high standards of customer service. The ideal candidate will have prior hotel experience, proficiency with hospitality reservation systems, and a strong ability to handle guest inquiries with professionalism and enthusiasm. If you thrive in a fast-paced environment and are passionate about hospitality, this is your opportunity to shine! Responsibilities Greet guests warmly upon arrival, providing a welcoming and efficient check-in experience. Manage reservations using the PEP System Handle guest requests, inquiries, and complaints with a positive attitude, offering prompt solutions to enhance guest satisfaction. Maintain clear communication with guests via phone and in person, demonstrating excellent phone etiquette and customer service skills. Collaborate with other departments such as housekeeping and maintenance to ensure guest needs are met seamlessly. Qualifications Experience working at the Front Desk in Hotels is Mandatory, Hilton Experience is a plus Proficiency in PEP Excellent customer service problem-solving skills with the ability to handle challenging situations gracefully. Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices. Strong communication skills via phone and face-to-face interactions, demonstrating professionalism and hospitality etiquette.

Pay:

$15.00 - $17.00 per hour

Work Location:

In person