Front Desk Agent Evening Shift Fairfield Inn & Suites - 3.3 Virginia Beach, VA Job Details Part-time $16 an hour 3 hours ago Qualifications Visitor query response Customer records maintenance Hotel and accommodations payment processing Operator switchboards Customer relationship building Hotel policy compliance Maintaining an organized workspace Safety protocol adherence Phone communication Greeting customers Processing cash transactions Answering guest questions Accurate transaction records management Hotel public area cleaning Hotel room assignment management Financial record maintenance Customer engagement Property management systems (PMS) Telephone systems Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Clean workspace maintenance Communication skills Entry level Office phone management Under 1 year Full Job Description Fairfield Inn & Suites Norfolk Airport is seeking a friendly, professional, and service-oriented Evening Front Desk Agent to join our team. As the first and last point of contact for our guests, you will play a vital role in creating exceptional guest experiences from check-in through check-out. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you. Key Responsibilities Welcome guests with a warm, professional, and positive attitude. Process guest check-ins and check-outs efficiently and accurately. Manage reservations, room assignments, and guest accounts using hotel management software. Answer and direct incoming calls using a multi-line phone system. Respond promptly to guest inquiries and requests regarding hotel services, amenities, and local attractions. Resolve guest concerns and complaints professionally while ensuring guest satisfaction. Coordinate with housekeeping, maintenance, and other departments to address guest needs in a timely manner. Maintain accurate records and cash-handling procedures. Ensure the front desk and lobby areas remain organized, clean, and welcoming. Follow all hotel policies, safety procedures, and brand standards. Qualifications Previous hotel front desk or hospitality experience preferred but not required. Strong customer service and interpersonal skills. Excellent verbal and written communication abilities. Experience with hotel property management systems is a plus. Ability to multitask and remain organized in a busy environment. Professional appearance and positive attitude. Reliable attendance and dependable work ethic. Ability to work evenings, weekends, and holidays as needed. Knowledge of Marriott systems and procedures is advantageous. What We're Looking For The ideal candidate is energetic, dependable, and passionate about hospitality. You enjoy helping people, solving problems, and creating memorable experiences for every guest who walks through our doors. Join our team and become part of a hotel that values service, teamwork, and guest satisfaction.

Position:

Evening Front Desk Agent Location:

Fairfield Inn & Suites Norfolk Airport Schedule:

Evening Shift, including weekends and holidays as needed