Guest Service Agent Residence Inn Virginia Beach Town Center Virginia Beach, VA Job Details Full-time $16 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Attention to detail Full Job Description Job Summary Join our dynamic hospitality team as a Guest Service Agent, where your enthusiasm and dedication will create memorable experiences for our guests. In this energetic role, you will be the friendly face and helpful voice that welcomes visitors, manages reservations, and ensures smooth check-in and check-out processes. Your proactive approach and exceptional customer service skills will foster guest satisfaction and loyalty, making every stay enjoyable and stress-free. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant, guest-focused environment. Duties Greet guests warmly upon arrival, providing a welcoming atmosphere that sets the tone for their stay Manage reservations efficiently using property management systems (PMS) such as OPERA or similar platforms Handle guest inquiries via phone and in person with professionalism and courtesy, demonstrating excellent phone etiquette Assist guests with check-in and check-out procedures swiftly while ensuring accuracy and attention to detail Provide information about hotel amenities, local attractions, and services to enhance guest experience Address guest concerns promptly by applying customer service problem-solving techniques and escalating issues when necessary Maintain accurate records of guest interactions, bookings, and special requests to ensure seamless service delivery Skills Strong background in hospitality management with experience in front desk operations or hotel management roles Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world Proficiency with hospitality reservation systems such as OPERA or property management systems (PMS) Excellent customer service skills with a focus on guest relations and creating positive experiences Knowledge of hotel emergency procedures to ensure guest safety at all times Experience with night audit processes, resort operations, or hotel experience preferred Exceptional communication skills, both verbal and written, especially in phone communication and client interaction This role is ideal for energetic individuals passionate about hospitality who thrive on delivering exceptional guest services. Join us to be part of a vibrant team dedicated to creating memorable stays through outstanding service!

Pay:

$16.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person