Job Overview We are seeking a friendly, dependable Front Desk Agent who believes that warm, welcoming guest service comes first. Part-time and full-time opportunities are available. Our ideal candidate enjoys helping others, is willing to learn, and brings a team-minded approach while remaining comfortable working independently. You should be able to think through problems, find practical solutions, and follow through to ensure guest needs are addressed. Hotel experience is welcome, but a positive attitude, reliability, and a genuine desire to care for our guests are what matter most. We are willing to train the right person. Schedule Availability Candidates must be available to work both day and evening shifts, including weekends and holidays: Day shift: 7:00 a.m.-3:00 p.m.
Evening shift:
3:00 p.m.-11:00 p.m. Willingness and availability to learn and cover the overnight/night audit shift, 11:00 p.m.-7:00 a.m., is a plus. Responsibilities Welcome every guest with warmth, courtesy, and a genuine willingness to help. Complete guest check-ins and check-outs accurately while providing friendly, attentive service. Respond to guest questions, requests, and concerns with empathy, professionalism, and follow-through. Take ownership of problems, identify practical solutions, and recognize when to contact a manager for assistance. Answer phone calls professionally and assist with reservations and hotel information. Maintain accurate reservations, guest records, billing, and payment transactions using hotel software. Communicate clearly with fellow front desk agents, housekeeping, maintenance, and other departments to support guest needs. Share important information during shift changes so teammates can provide consistent service. Follow hotel procedures for guest privacy, security, key control, and cash handling. Complete assigned shift responsibilities and learn additional procedures, including night audit if scheduled to provide overnight coverage. Support coworkers and contribute to a clean, organized, and welcoming front desk. Qualifications A hospitality-first attitude and a genuine interest in making guests feel welcome and cared for. Dependability, punctuality, and a willingness to learn. Ability to work cooperatively with a team and independently during assigned shifts. Strong problem-solving skills, with the ability to assess situations, find practical solutions, and recognize when to ask for help. Good judgment, attention to detail, and the ability to stay calm and prioritize during busy periods. Clear communication skills and professional phone etiquette. Basic computer skills and willingness to learn hotel systems. Required availability for both day and evening shifts, including weekends and holidays. Overnight availability is a plus. Previous hotel, customer service, retail, or restaurant experience is helpful but not required. Bilingual or multilingual skills are a plus. If you enjoy helping people, take pride in doing your job well, and want to be part of a team that supports one another, we encourage you to apply.
