Positions :

Part-time Front Desk Agent | 405 E Franklin St. | Bingen, WA

• We are looking for a Front Desk Agent to join our team Friday & Saturday evenings, 3:00pm-10:30pm, with opportunities for additional hours when covering shifts or as needed.

• General Overview:

  Responsible for delivering efficient, courteous, and professional guest service in alignment with Front Desk Manager standards. Requires proficiency in multiple computer systems used for reservations, guest communication, and account management, while consistently maintaining a high standard of hospitality.

• Benefits :

  Full insurance benefits (health, vision, dental) for employees 30+ hrs per week, mileage reimbursement benefit, childcare benefit, paid time off, sick time, consecutive days off, and hotel discounts for all locations.

•

Company Mission :

To connect people, and create community, through hospitality.

Company Vision :

To be the highest ranked hotel in customer satisfaction. To have the most satisfied staff. To be the best hotel investment.

Company Values :

Authenticity, Accessibility, Comfort, and Adventure.

• MAJOR DUTIES

  :
• Answer phones, route calls, take messages, and handle all incoming and outgoing reservation requests while providing professional, courteous, and consistent service to guests.
• Coordinate room moves, late check-outs, and stay-overs with appropriate departments while promptly responding to guest requests and concerns, ensuring timely follow-through and resolution.
• Utilize multiple computer systems for reservations, guest communications, and account management with accuracy and efficiency.
• Follow established front desk standards and procedures while completing daily checklists and assigned operational tasks in a timely and accurate manner.
• Promote hotel amenities and services, including the Cafe, Spa & Bathhouse, nearby attractions, and other Society Hotel locations when applicable.
• Maintain operational readiness by inspecting equipment and guest areas for safety hazards and ensuring cleanliness of lobby and public spaces.

Perform required physical and operational duties, including standing and walking for the majority of the shift (~85%), phone communication (~25%), computer operation (~75%), and extensive guest interaction (~95%), with the ability to lift up to 10lbs regularly and up to 50lbs occasionally.

• This position pays between $20 to $23 hourly, depending on experience (not including amenity delivery service fees and room upgrade commissions).

Pay:

$20.00

• $23.

00 per hour Expected hours: 15.0 per week

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Are you available Friday & Saturday evenings from 3:00pm-10:30pm?

Work Location:

In person