Front Desk Associate

About us GuestHouse Inn is a small business in Enumclaw, WA 98022. We are social, supportive, customer-centric and our goal is to provide great guest experiences with a 'home away from home' feel.

Our work environment includes:

Relaxed atmosphere On-the-job training ~

MUST BE ABLE TO WORK A FLEXIBLE SCHEDULE

~

Essential Duties/Responsibilities:

• Checking in/out guest arrivals and departures.
• Monitor and maintain the cleanliness and organization of various work areas including, but not limited to: Lobby, Restrooms, Breakfast room and Office.
• Set up for and open breakfast each morning at the designated hours.
• Processes the Night Audit functions to post overnight room charges and open the next calendar day.
• Courteously answer inquiries and accept in-person and phone reservations by accurately communicating hotel rates and information.
• Resolve guest concerns, questions and complaints.
• Performs other duties as assigned, requested or deemed necessary by leadership.

Job Qualifications:

• Must be over 18.
• Must have reliable transportation.
• Must be flexible with the work schedule and be able to work Dayshifts, Evenings and Graveyards.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must have the ability to read, interpret and to readily communicate (in English), both verbally and in writing, information relating to his/her profession using proper grammar, punctuation, and spelling.
• Must have the ability to remain on task and work diligently independent of direct supervision.
• Must be able to think critically and resolve problems efficiently.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Must have a firm understanding of Windows-based computers, proficient typing skill, and working knowledge of Microsoft Office.
• Must have or acquire proficiency in OPERA Property Management System.

Pay:

From $17.15 per hour

Benefits:

Flexible schedule

Work Location:

In person