Looking For:

Tech savvyCustomer-orientedCan handle pressure

Sales-orientedProblem-solverResponsibilities:

Work schedules will be designated by management. For reference, a regular schedule could consist of Wednesday through Sunday from 10:00AM - 6:00PM.Answers or redirects all emails that arrive in the info email accountAnswers all incoming phone calls/listen to voicemails/return phone calls during day time hoursFacilitates in person ticket sales (during day time hours) and upsells ticket sales to include celebration packages, champagne, merchandiseCoordinates sales and support for VIP guests and Can Can AmbassadorsMaintains Can Can Ambassador program by coordinating payments, communications, and upholds program detailsWorks with the General Manager to communicate private event programs, pricing, and sales documentsWorks with the Director of Communications to build relationships with neighboring downtown businesses to drive sales. This includes Hotels, Pike Place Market, Visit Seattle, Concierges, and moreReaches out to potential corporate clients to generate private event salesCoordinates outreach to guests to provide 5-Star reviews on all online platformsCoordinates with the Ticketing Team to maintain Guest show data within the ticketing systemsReports ongoing Guest Service related tasks and progress on a daily basis with Director of Communications and ManagementMonitors Guest experience and feedback to provide suggestions to changes in products, service, and policy through a monthly Guest Service ReportResolves customer issues by investigating problems, developing solutions and making recommendations to ownership / managementCollaborates with Communications Team to turn negative online reviews into positivesMaintains steady communications and follow-ups with relevant parties regarding Guest Service related projectsServes guests by exceeding expectations with excellent customer service.

Experience:

Previous experience in hospitality or a similar customer service role is preferredExcellent phone etiquette and communication skillsKnowledge of sales operations, including guest relations and servicesFamiliarity with front desk procedures, including audit responsibilitiesStrong organizational skills and attention to detailAbility to multitask and handle stressful situations with professionalismProficiency in using ticket management software or reservation systems is a plus","accountId","0","Can Can Seattle: A Culinary 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