Front Desk Agent

The Front Desk Agent is responsible for efficiently helping guests. The scope of responsibility will include, but not be limited to: guest services, reservations, safety and security of guests, cross training with housekeeping and filling in on an as need basis, gift shop/coffee shop and coordinating with other departments. Native American hiring preference for qualified candidates.

ESSENTIAL FUNCTIONS

Make room reservations for guests (over the phone, in person, etc.) Greet and check guests in and out of the hotel. Prepare for guest(s) arrival and ensure all paperwork is in good order. Coordinate and communicate with all departments to meet guests' needs. Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program. Assist with housekeeping and laundry duties as needed. Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S'Klallam Tribe properties to hotel guests. Assist guests with booking tours and excursions with business partners. Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization. Understand and maintain reputation management. Resolve guest conflicts and concerns while maintaining superior customer service. Follow all policies and regulations. Core competencies in current ADA and other regulatory expectations. Uphold and lead others in following 7 Cedars Resort's mission and values. Perform miscellaneous duties as assigned. 1-3 years in Hospitality field preferred. Casino knowledge preferred. Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests. Ability to promote positive relationships with guests, clients, vendors and Resort teams. Strong organization, prioritization, and multi-tasking skills. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining work processes. Strong knowledge of hospitality software. Must be flexible with hours and days worked; mornings, nights, weekdays, weekends and Holidays.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR TESTING

Must be able to pass a background investigation. Must be able to pass a pre-hire drug screening. Must be able to complete 7 Cedars Resort customer service program. Must be able to obtain and maintain a Class II Gaming License. Must possess and maintain a valid, unrestricted Washington State Driver's License.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Flexibility to meet the demands of a 24-hour operation including handling shifts or duties as necessary (includes all hours, weekends, and/or holidays as job duties require). Must be able to lift, push and carry up to 40 lbs. unassisted. Physical ability to access all areas of the property applicable to your position. Must be able to withstand prolonged standing, sitting, walking, bending, climbing and twisting without restriction. Requires eye/hand coordination and manual dexterity; ability to distinguish letters, numbers and symbols. Must have the ability to reach at or below/above shoulder level on a continuous basis. Must be able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with customers, management, team members, and outside contacts while working under pressure and meeting deadlines.