Job SummaryWe are seeking a friendly, reliable, and customer-focused Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable experience. The ideal candidate excels at multitasking, loves interacting with people, and maintains a positive attitude in a fast-paced environment.

Key Responsibilities Welcome Guests:

Greet guests warmly upon arrival, manage the check-in and check-out process, and assign rooms.

Manage Reservations:

Answer phone calls, respond to emails, process walk-in bookings, and handle cancellations or modifications.

Process Payments:

Secure payment methods at check-in, process credit cards or cash, and review final bills with departing guests.

Deliver Service:

Provide accurate information about hotel amenities, room features, and local dining or attraction recommendations.

Coordinate Teams:

Work closely with housekeeping and maintenance to ensure rooms are ready and guest requests are handled quickly.

Resolve Issues:

Listen to guest feedback or complaints with empathy and resolve them professionally to ensure total satisfaction.

Resolve guest complaints:

Being able to problem solve.

Qualifications & Skills Experience:

Prior customer service, retail, or hospitality experience is preferred but not required. We will train the right person!

Communication:

Excellent verbal and written communication skills with a welcoming, professional demeanor.

Tech Skills:

Basic computer literacy. Ability to learn hotel property systems (PMS) quickly.

Soft Skills:

Strong multitasking abilities, attention to detail, and a calm approach to problem-solving under pressure.

Availability:

Flexibility to work a varied schedule, including weekends, mornings, evenings, and holidays.

Education:

High school diploma or equivalent. Join Our Team Today!

Pay:

From $17.14 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person