Front Desk Agent Best Western Premier Hotel at Fisher's Landing - 5.0 Vancouver, WA Job Details Part-time From $17.13 an hour 5 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Sales transaction processing Financial transaction processing Check cashing Phone communication Inventory management In-person customer service High school diploma or GED Front desk Client interaction via phone calls

Full Job Description Job Title:

Front Desk Agent Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Coordinates guest room maintenance work with the engineering and maintenance division. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers' privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned.

Qualifications:

High school diploma or equivalent. Previous hotel-related experience required. Ability to communicate with public, hotel staff, and management in a professional manner. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures. Skilled in the use of front office equipment. Knowledge of proper telephone etiquette. Ability to work a flexible schedule, including weekends and holidays.

Job Type:

Part-time Pay:

From $17.13 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person