Guest Services Representative

Guest Services Representative Northwest x Southern Hospitality LLC

• Wenatchee, WA Posted:

  4/15/2026

•

Expires:

7/14/2026

Job ID:

293350262 Job Description Hilton Garden Inn Wenatchee managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today!

Summary of position:

The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank.

Qualifications:

High school diploma or equivalent GED; prior hotel and hospitality experience preferred Demonstrate excellent organizational skills, communication skills, and problem-solving skills How we can elevate your career:

Advancement:

Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder.

Teamwork:

Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day. If you like the sound of that, if you love having fun on the job and want to work with people who feel the same way, if you want a career you can count on, apply today. Why work for NSH? Work-Life Balance

• We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle. Paid Holidays
• 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws.

Paid Time Off

• (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us. Sick Leave
• Available for Team Members employed in Oregon or Washington after 90 days of employment. Bereavement Jury/Witness Duty Community Volunteer Events Social Event Outings Health and Wellness
• These benefits typically begin on the first day of the month following sixty (60) days of full-time employment.

(The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months). Medical and Prescription, Vision Dental Employee Assistance Program Hostcare 100% Company Paid Life Insurance 401(k) Retirement Plans With Match Leave of Absence Perks

• More than just a paycheck!

Team Member Travel Discounts Entertainment Industry Discounts Snack of the Month Monthly Team Member Recognition Service Recognition Awards Incentive Programs Referral Bonuses Direct Deposit Earned Wage Access Retirement Planning Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands. To learn more about our company please visit our web site at www.nwxsouthern.com Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law. Job Summary Company Details Company Northwest x Southern Hospitality LLC Industry Hotels (except Casino Hotels) and Motels Job Information Location Wenatchee, WA Website https://www.nwxsouthern.com/ Job Type Part Time Employee Career Level Entry level Education Level High School or equivalent Job Position 1 Position(s) Open Salary/Wage $17.50

• $0.

00 /hour Duration Over 150 Days Additional Information Federal Contractor No Affirmative Action Plan No