Front Desk Associate

Overview:

Part-Time Front Desk We are seeking a friendly, dependable, and service‑oriented Part-Time Front Desk Associate to join our hotel team during evening hours. This position plays a critical role in creating a welcoming experience for guests by providing excellent customer service, efficient check‑in/check‑out, and professional communication. Position requires availability for evening shifts from 3:00 PM to 11:00 PM and the ability to work every other weekend. Key Duties Including but not limited to: Greet guests in a friendly, professional, and service‑oriented manner consistent with Marriott service standards Register guests and assign rooms efficiently and accurately Issue and manage room keys or key cards Answer phone calls and respond to guest inquiries, requests, and concerns Make, modify, and confirm guest reservations Maintain accurate records of room occupancy, availability, and guest accounts using the property management system Prepare guest folios, present statements, and process payments during check‑out Handle cash, credit card, and electronic transactions according to hotel procedures Communicate effectively with housekeeping, maintenance, and management to ensure guest satisfaction Follow all Marriott brand standards, safety procedures, and security protocols Maintain a clean, organized, and professional front desk area Qualifications Customer service or hospitality experience preferred Computer literate ; experience with hotel property management systems a plus Strong communication and interpersonal skills Reliable, punctual, and professional in appearance and conduct Ability to multitask and work independently during evening shifts Must be available to work 3:00 PM-11:00 PM and every other weekend Physical Demands Ability to stand for extended periods Ability to lift up to 25 lbs occasionally Ability to bend, reach, and move throughout the front desk and lobby areas What We Offer Competitive hourly pay Supportive team environment Employee hotel travel discounts through Marriott- after 90 days Opportunity for growth within the Marriott brand

Pay:

$14.00 - $16.00 per hour Shift availability: Night Shift (Preferred) Ability to

Commute:

Eau Claire, WI 54703 (Preferred)

Work Location:

In person