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Front Desk Clerk
Job
AmericInn Hotel & Suites
Hayward, WI (In Person)
$27,040 Salary, Full-Time
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Job Description
Front Desk Clerk 3.4 3.4 out of 5 stars Hayward, WI 54843 From $13 an hour - Part-time, Full-time AmericInn Hotel & Suites 577 reviews From $13 an hour - Part-time, Full-time Job Summary We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage front desk operations efficiently. This role is critical in ensuring that guests feel welcome and well taken care of from the moment they arrive until their departure. Responsibilities Greet and check in guests upon arrival, ensuring a smooth and welcoming experience. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Manage reservations, cancellations, and modifications using multi-line phone systems and hotel management software. Conduct night audits as required to ensure accurate financial reporting and guest account management. Address guest complaints or concerns promptly and professionally to maintain high levels of guest satisfaction. Assist with administrative tasks such as filing, record keeping, and maintaining front desk supplies. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals. Uphold the hotel's standards of cleanliness, organization, and professionalism at the front desk area. Requirements Previous experience in hotel management or hospitality is preferred. Strong customer service skills with a focus on guest relations. Bilingual or multilingual abilities are a plus to enhance communication with diverse guests. Proficiency in phone etiquette and handling multi-line phone systems effectively. Knowledge of night audit procedures is advantageous but not mandatory; training will be provided. Excellent interpersonal skills with the ability to work well under pressure in a fast-paced environment. A positive attitude and willingness to go above and beyond for guests are essential attributes for success in this role. Join our team as a Front Desk Agent where you can make a meaningful impact on our guests' experiences while growing your career in the hospitality industry!