$17 an hour
Part-time, Full-time Holiday Inn Express 4,875 reviews $15
$17 an hour
Part-time, Full-time Overview Join our dynamic team as a Front Desk Associate at Springhill Suites in Kenosha.

This vibrant role places you at the heart of guest interactions, ensuring every visitor receives exceptional service from the moment they arrive. You will be the welcoming face of our establishment, managing front desk operations with enthusiasm, professionalism, and a keen eye for detail. If you thrive in fast-paced environments and enjoy creating memorable guest experiences, this opportunity is perfect for you! Responsibilities Greet guests warmly upon arrival and provide a friendly, professional first impression. Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently and courteously. Handle guest check-ins and check-outs smoothly, ensuring accurate reservations and billing processes using hotel management software such as OPERA. Respond promptly to guest inquiries, requests, and concerns, demonstrating outstanding customer service skills. Maintain knowledge of hotel amenities, local attractions, and emergency procedures to assist guests effectively. Support night audit functions when required, verifying financial transactions and preparing reports to ensure accurate accounting. Uphold hotel emergency procedures and safety protocols to guarantee guest and staff safety at all times. Coordinate with housekeeping and maintenance teams to address guest needs swiftly and efficiently. Manage guest relations by resolving issues proactively and ensuring a positive stay experience. Assist with administrative tasks such as filing, data entry, and updating guest records to keep operations running seamlessly. Qualifications Proven experience in hospitality management or front desk operations within hotels or resorts. Strong customer service skills with the ability to handle diverse guest needs professionally. Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively. Familiarity with hotel management systems like OPERA is preferred; hotel experience is a plus. Knowledge of hotel emergency procedures and guest relations best practices. Excellent phone etiquette and experience managing multi-line phone systems required. Ability to work flexible hours, including nights, weekends, and holidays as needed. Previous resort experience or hospitality background will be considered an asset. Embark on a rewarding career where your enthusiasm meets your dedication to hospitality excellence! We are committed to fostering an inclusive environment that values your skills and supports your professional growth in the vibrant world of hotel management.

Pay:

$15.00

$17.

00 per hour

Work Location:

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Front Desk Associate at Springhill Suites in Kenosha