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Hampton Inn & Suites Wisconsin Dells
Guest Services Representative/Front Desk
Career Insights for Hotel Desk Clerk
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Based on Wisconsin data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$29,010 / year median in Wisconsin
Job Description
Join our growing and award-winning team! Take pride, making guests happy! What you will be doing Be responsible for providing the guest services of our award winning hotel Be present at the front desk and engage guests with a friendly, authentic, caring, and thoughtful approach Duties include checking guests in/out, answering telephone calls, take care of reservations, wash/dry/fold laundry, and other administrative tasks delegated by management Fill in as Manager on Duty by resolving issues and implementing safety protocols Organize the office area by taking inventory and stocking amenities and supplies Refill coffee and hot water in our lobby Respond to special requests made by guests Maintain the cleanliness of the common areas, including the lobby Effectively relay information between all departments Give directions and recommend places of interest in the Wisconsin Dells area Handle cash payments and perform cashier tasks Aid other departments by assisting breakfast and linen cleaning operations Requirements Ability to communicate with guest requests and respond accordingly in a helpful, friendly- efficient manner Stand for duration of periods between breaks Must be at least 16 years of age