Guest Service Agent

Guest Service Agent Marriott Madison South Madison, WI Job Details Full-time 5 days ago Qualifications Visitor query response Customer communication Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance Hotel policy compliance Phone reception Safety protocol adherence Greeting customers Answering guest questions Hotel room assignment management Telephone systems Suggestive selling Entry level

Full Job Description Company Overview:

We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership.

Job Summary:

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay. •Weekend and evening availability required•

Key Responsibilities:

Greet and register guests, assign rooms, and process payments Handle reservations, incoming calls, messages, and guest inquiries Provide local area information and assist with dining, transportation, and tour arrangements Maintain accurate guest records and perform shift reports Ensure all guest requests are addressed promptly and courteously Promote hotel services using suggestive selling to maximize revenue Follow service standards, dress code, and safety procedures Assist with front desk operations, including PBX and reservationist duties as needed Create a welcoming environment through professional communication and attention to detail.