Front Desk Agent

Front Desk Agent Courtyard by Marriott Madison West/Middleton Middleton, WI Job Details Part-time | Full-time 1 hour ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Vision insurance Employee discount Flexible schedule Life insurance Qualifications Computer operation Customer communication Computer literacy Property management systems (PMS) Technical Proficiency Full Job Description Position Summary The Front Desk Agent serves as the first point of contact for guests, delivering exceptional service aligned with Marriott brand standards. This role is responsible for managing guest check-in and check-out processes, handling reservations, and ensuring a seamless guest experience. The position currently utilizes the

FOSSE PMS

system and will transition to the Power of M platform in July, requiring adaptability and a willingness to learn new technology. Key ResponsibilitiesGuest Service & Experience Welcome guests with a warm, professional demeanor consistent with Courtyard by Marriott service standards Efficiently process check-ins, check-outs, room assignments, and billing inquiries Anticipate guest needs and proactively resolve concerns to ensure satisfaction Provide information about hotel amenities, local attractions, and services Handle guest requests promptly, including room changes, late checkouts, and special accommodations Front Desk Operations Operate the

FOSSE PMS

system for reservations, room assignments, folio management, and reporting Prepare for and actively support the transition to Marriott's Power of M system in July, including participating in training and adapting workflows Maintain accurate guest records and ensure data integrity across systems Balance cash drawers, process payments, and reconcile daily transactions Coordinate closely with housekeeping, maintenance, and other departments to ensure room readiness and service delivery Technology Transition (FOSSE → Power of M) Demonstrate flexibility and openness to adopting new systems and processes Participate in required training sessions for Power of M implementation Apply learned skills to maintain operational efficiency during the transition period Provide feedback to leadership on system functionality and process improvements Team Collaboration Work collaboratively with team members to ensure smooth front office operations Communicate effectively during shift changes to maintain continuity of service Support a positive team environment aligned with Marriott's core values QualificationsRequired Previous customer service experience (hospitality preferred) Familiarity with hotel front desk operations or PMS systems (FOSSE experience a plus) Strong communication, problem-solving, and multitasking skills Basic computer proficiency and ability to learn new systems quickly Flexibility to work mornings, evenings, weekends, and holidays Preferred Experience with Marriott systems (FOSSE and/or Power of M) Prior experience in a Marriott-branded property Cash handling experience Competencies Guest-focused mindset with a commitment to service excellence Adaptability and comfort with change, especially technology transitions Attention to detail and accuracy Professionalism and reliability Physical Requirements Ability to stand for extended periods Occasional lifting (up to 25 lbs) Ability to interact with guests in a fast-paced environment Why Join Us At Courtyard by Marriott, you'll be part of a team that values hospitality, innovation, and growth. As we transition from FOSSE to the Power of M platform, this is an exciting opportunity to develop new technical skills while delivering exceptional guest experiences.

Benefits:

Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person