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Guest Service Agent
Job
Sleep Inn Beckley-Beaver, WV
Beaver, WV (In Person)
$21,840 Salary, Part-Time
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Job Description
- Overview
- We are seeking a Guest Service Agent to join our team. The ideal candidate will be a vital part of ensuring exceptional guest experiences and satisfaction.
- Duties
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel amenities, services, and local attractions
- Process reservations and cancellations accurately
- Collaborate with other hotel departments to ensure guest needs are met
- Perform night audit duties as needed
- Skills
- Proficiency in night audit procedures is a plus
- Excellent customer service and guest services skills
- Ability to work effectively in a fast-paced environment
- Proficient in front desk operations Responsible for keeping lobby area and guest restroom clean, coffee station stocked.