Front Desk Clerk at Graceland Inn

The Office of Human Resources at Davis & Elkins College is dedicated to providing professional and courteous assistance to faculty, staff and students in employment and recruiting, benefits administration, payroll administration and employee relations. contact information Davis & Elkins College Office of Human Resources Liberal Arts Hall 203 100 Campus Drive Elkins, WV 26241 Taran Wolford - Director of Human Resources 304-637-1344 wolfordt@dewv.edu Erin Quint, Assistant Director of Human Resources 304-637-1346 quinte@dewv.edu Human Resources Employment Application

IMMEDIATE SUPERVISOR

Campus Executive Chef & Graceland Inn General Manager STATUS:

Full-Time

FLSA STATUS

Non-Exempt

JOB SUMMARY

Responsible for accommodating Graceland Inn guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, maintaining accurate records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and processing payments from departing guests.

DUTIES:

Greet, register, assign rooms and issues room keys to guests of Graceland Inn Maintain accurate records of room availability and guests' accounts Post charges, such as those for rooms, food, or liquor Compute bills, collect payments, and make change for guests as needed Record guest comments or complaints, referring customers to managers, as necessary Review accounts and charges with guests during the checkout process Responsible for transmitting and receiving messages Advise housekeeping staff when rooms have been vacated and are ready for cleaning Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies Assist General Manager and other employees as needed; assisting in dining room service as time allows and situations demand Clean and maintain lobby and common areas, such as restocking supplies and watering plants Responsible for keeping all materials and information collected by guests safe and confidential

PREREQUISITES / EDUCATION

High School Diploma or equivalent required; prior hospitality experience preferred Basic computer proficiency including Microsoft Office and reservations systems for both room and restaurant guests Strong communication skills, both verbal and written Ability to work independently and with a team Demonstrated ability to communicate and work well with diverse groups of people and different personality types

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stand or walk 100 percent of the time Occasionally lifts up to 40 lbs.; Frequently lifts up to 20 lbs.

TO APPLY

Please submit resume, cover letter and three professional references via the application below. Review of applications will begin immediately and continue until the position is filled.