Front Desk Agent

The Guest Services Representative is responsible for providing genuine and authentic guest service according to Holiday Inn standards. This is completed through the check-in and check-out process, guest phone calls, managing folios, assisting in reservations, guest requests and all other guest interactions. A Front Desk Agent shows empathy and patience when dealing with guest issues and working as a team.

Duties Customer Service Excellence:

Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.

Communication:

Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.

Problem-Solving:

Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.

Multitasking Ability:

Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Financial Skills:

Work with and understand financial information, performing basic arithmetic functions as needed.

Additional Responsibilities:

Guest Services Representatives may assist other departments as needed to support hotel operations and guest satisfaction. Duties may include cleaning guest rooms and public areas, delivering guest items, stocking supplies, and performing basic maintenance tasks such as changing light bulbs, replacing batteries, unclogging toilets, troubleshooting TVs and Wi-Fi, and addressing minor guest room concerns. This is a cross-functional position that requires flexibility, teamwork, and a willingness to assist wherever needed to ensure an exceptional guest experience.

Employee Benefits and Perk Package :

Cross training and Advancement opportunities Medical, Dental, & Vision Insurance coverage (full time only) Health & Flexible Savings Accounts (full time only) Paid time off Employee Discounts at Perkins Restaurant while on shift Exclusive employee discounts at all IHG Hotels world wide and at all 32 Safari Hospitality owned hotels (based on availability) Experience is preferred but not needed, we are willing to train the right person. Great first-time employment or part-time job for students. Equal Opportunity Employer.

Job Type:

Full-time Pay:

From $14.50 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): Weekend Availability Shift availability: Night Shift (Required)

Work Location:

In person