Associate - Hotel Front Desk

DUTIES AND RESPONSIBILITIES

Responsible for providing documentation for the finance department. Follow all policies and procedures. Ensure proper room allocation. Register and check guests in. Confirm relevant guest information. Verify guest's payment method. Verify and imprint credit cards for authorizations. Issue room keys and direct guests to their rooms. Maintain clear and accurate records of guest room bookings. Compute all guest billings, accurately post charges to guest rooms and house accounts. Receive and transmit messages for guests. Retrieve mail, packages, and documents such as faxes for guests. Listen and respond to guests queries and requests both in-person and by phone. Provide accurate information about local attractions and services. Communicate with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests. Complete and maintain any incident reports, daily activity reports or other requested by management. Close guest accounts and check guests out. Review account charges with guests during the check-out process. Process accurate payment of guest accounts. Inform housekeeping when rooms have been vacated and are ready for cleaning. Monitor visitors to the hotel. Enforce rules and policies of the hotel. Maintain a neat and orderly front desk and reception area. Practice and always maintain confidentiality Attend all mandatory meetings All other duties assigned

REQUIREMENTS

Ability to read, write, and speak English clearly. Must be able to walk and stand for long periods of time (up to 8 hours) Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends Must be 18 at time of hire. Must be able to demonstrate their US work authorization during the employment verification process. Must be able to pass a background investigation. Must be able to pass a pre-employment Drug Test. Must have a valid Wyoming Driver's License Must be able to obtain and maintain a Gaming License.

EMPLOYEE BENEFITS

Health Insurance:

Employee is eligible to apply within 60 days of initial hire.

Delta Dental and VSP Vision Insurances:

Employee is eligible to apply within 60 days of initial hire. Retirement plan with a 4% match, must complete 90-day probation period. Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire. Employer Paid Basic Life Insurance Employer Paid Short Term Disability Employer Paid Long Term Disability Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.