Key Responsibilities:

Leadership & Training:

Assist in training and mentoring Front Desk associates, providing coaching to develop a skilled, motivated team that consistently delivers outstanding service.

Guest Experience:

Greet guests warmly and professionally, ensuring a welcoming atmosphere. Respond to guest inquiries, concerns, and special requests promptly, demonstrating a commitment to guest satisfaction.

Room Assignment & Inventory:

Verify the accuracy of room blocks, pre-registration, and room assignments, ensuring rooms are allocated efficiently based on guest preferences, rates, or status (Marriott Reward Members, groups).

Operations Management:

Oversee day-to-day front desk operations, ensuring smooth check-ins/check-outs, accurate billing, and seamless financial transactions. Handle room changes, credit approvals, and adjustments to guest accounts with attention to detail.

Reservations & Guest Communication:

Manage same-day reservations, walk-ins, and future bookings while providing detailed information on hotel services, local attractions, and dining recommendations.

Safety & Security:

Maintain guest privacy and security by overseeing the proper handling of safety deposit boxes and ensuring confidentiality at all times.

Reporting & Documentation:

Complete daily Front Desk reports accurately, keeping management informed on guest interactions and operational status.

Conflict Resolution:

Address guest concerns in a timely, empathetic manner, resolving issues to ensure a positive experience and high levels of guest satisfaction. As a part of the PCH Hotels & Resorts portfolio, Ross Bridge part-time associates enjoy a wide array of perks and discounts, including: Hotel, F&B, golf, and retail discounts throughout the company properties Worldwide travel discounts through Marriott Tuition reimbursement to continue your education or professional development And much more! Join the PCH Hotels & Resorts team, where we believe in providing \"hospitality with heart & soul\" Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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